† Models were adjusted for sex, ethnicity, educational level, employment status, household monthly income, self-reported general health status, self-reported presence of chronic condition, whether the patient has a family doctor and frequency of clinic visits in past 6 months, travel time from home to clinic, waiting time between arriving at the clinic and consultation, perceived willingness of the doctor to discuss if patient is unhappy with treatment received, whether patients trust doctors in general, type of primary care setting (public/private), geographical location of clinic (urban/rural). OR, odds ratio; CI, confidence interval; * statistical significant p-value <0.05.