Table 6. Association test of study participants’ satisfaction towards pharmacist services.
| Factors/variables | Frequency (%) | COR | P | AOR (95% C.I.) | P | |
|---|---|---|---|---|---|---|
| Dissatisfied | Satisfied | |||||
| Medications I need are available | ||||||
| Not | 82 (67.8) | 67 (51.9) | 0.52 (0.31, 0.88) | .039 | 0.65 (0.36, 1.17) | .352 |
| Somewhat/Neutral | 2.0 (1.7) | 4 (3.1) | 1.3 (0.22,7.3) | .015 | 0.68 (0.09, 4.70) | .150 |
| Yes | 37 (30.6) | 58 (45.0) | 1.00 | .785 | 1.00 | .695 |
| The staffs numbers are enough to the service | ||||||
| Not | 57 (47.1) | 32 (24.8) | 0.36 (0.21, 0.62) | .001 | 0.32 (0.17, 0.59) | .001 |
| Somewhat/Neutral | 7 (5.8) | 8 (6.2) | 0.73 (0.25, 2.12) | .000 | 0.70 (0.22, 2.22) | .000 |
| Yes | 57 (47.1) | 89 (69.0) | 1.00 | .567 | 1.00 | .539 |
| The pharmacy location is convenient | ||||||
| Not | 33 (27.3) | 25 (19.5) | 0.45 (0.23, 0.87) | .018 | 0.52 (0.24, 1.12) | .163 |
| Somewhat/Neutral | 52 (43.0) | 43 (33.3) | 0.49 (0.27, 0.86) | .017 | 0.55 (0.27, 1.12) | .096 |
| Yes | 36 (29.8) | 61 (47.3) | 1.00 | .015 | 1.00 | .100 |
| The counseling area is comfortable and convenient | ||||||
| Not | 52 (43.0) | 57 (51.9) | 1.1 (0.59, 2.00) | .095 | 1.53 (0.74, 3.18) | .021 |
| Somewhat/Neutral | 39 (32.2) | 26 (20.2) | 0.56 (0.28, 1.10) | .818 | 0.57 (0.26, 1.27) | .253 |
| Yes | 30 (24.8) | 36 (27.9) | 1.00 | .097 | 1.00 | .169 |
| The waiting area is comfortable and convenient | ||||||
| Not | 15 (12.4) | 6 (4.7) | 0.23 (0.08, 0.63) | .002 | 0.18 (0.06, 0.56) | .006 |
| Somewhat/Neutral | 67 (55.4) | 54 (41.9) | 0.46 (0.27, 0.78) | .004 | 0.50 (0.27, 0.94) | .003 |
| Yes | 39 (32.2) | 69 (53.5) | 1.00 | .004 | 1.00 | .030 |
| The dispensary is clean | ||||||
| Not | 31 (25.6) | 33 (25.6) | 0.72 (0.38 ,1.38) | .118 | 1.49 (0.69, 3.24) | .277 |
| Somewhat/Neutral | 54 (44.6) | 43 (33.3) | 0.54 (0.30, 0.97) | .326 | 0.83 (0.41, 1.65) | .308 |
| Yes | 36 (29.8) | 53 (41.1) | 1.00 | .039 | 1.00 | .590 |
| The cost of the medication is fair | ||||||
| Not | 10 (8.3) | 9 (7.0) | 1.1 (0.37, 2.72) | .310 | 1.36 (0.44, 4.10) | .495 |
| Somewhat/Neutral* | 53 (43.8) | 69 (53.5) | 1.48 (0.88, 2.49) | .963 | 1.42 (0.79, 2.54) | .593 |
| Yes | 58 (47.9) | 51 (39.5) | 1.00 | .139 | 1.00 | .245 |
P = significance, COR = crude odds ratio, AOR = adjusted odds ratio, CI = Confidence Interval, *those respondents taking the medications for free were classified as neutral.