Table 3.

Emotional words used to create brief statements used in Test A (Providing) and Test B (Receiving). All target words using in Test A were presented prefixed with the word “being” (e.g., “being helpful”, “being friendly”), whereas those used for Test B were pre-fixed with the word “feeling” (e.g., “feeling relieved”, “feeling neglected”).

Providing Service Targets “Being”		Receiving Service Targets “Feeling”
Positive	Negative	Positive	Negative
Helpful	Impolite	Relieved	Neglected
Friendly	Difficult	Special	Insecure
Sensitive	Confusing	Understood	Misconstrued
Excellent	Lazy	Encouraged	Ignored
Understanding	Thoughtless	Unique	Angry
Supportive	Rude	Respected	Insulted
Considerate	Cold	Wowed	Underwhelmed
Meaningful	Useless	Protected	Frustrated