Sensemaking and learning (SL) |
Deliberate attempt to find coherent situational understanding |
Modifying a mental model or generating a new one |
Includes sense giving (presenting an understanding to others to adopt) |
Decision making (DM) |
Decisions in, or about, patient care and administrative processes |
Planning and replanning (PL) |
Shaping or reshaping patient care or administrative processes |
Monitoring and problem detection (MD) |
Tracking the progress or outcomes of patient care or administrative processes |
Planned, ad hoc (“noticing”), formal (data collection), or informal |
Managing the unknown, unclear, unexpected, and irregular (MU) |
Planned or anticipatory (contingencies, fallbacks) |
Evaluating/estimating risks |
Unplanned, “scrambling” |
Coordinating (CO) |
Any activity that helps synchronize 2 or more individuals in a patient care or administrative process, especially transmitting information or expectations |
Maintenance of “common ground,” shared expectations/understanding/mental models of processes |