Official websites use .gov
A
.gov website belongs to an official
government organization in the United States.
Secure .gov websites use HTTPS
A lock (
) or https:// means you've safely
connected to the .gov website. Share sensitive
information only on official, secure websites.
Construct collinearity assessment (VIF).
| Construct | e-Service Quality | Customer Satisfaction | Customer Trust | Repurchase Intention | Word of Mouth | Site Revisit |
|---|---|---|---|---|---|---|
| Website Design | 1.862 | |||||
| Customer Service | 1.827 | |||||
| Security/Privacy | 2.099 | |||||
| Fulfilment | 2.226 | |||||
| e-Service Quality | 1.000 | 1.000 | ||||
| Customer Satisfaction | 2.717 | 2.717 | 1.000 | |||
| Customer Trust | 2.717 | 2.717 |
