Table 2.
Outpatient satisfaction with rural medical services.
| Indicators | Likert 5-Point Scale of Outpatient Satisfaction, N (%) | Satisfaction Score | Spearman Correlation with Overall Satisfaction | |||||
|---|---|---|---|---|---|---|---|---|
| Strongly Dissatisfied | Dissatisfied | Neither Dissatisfied nor Satisfied | Satisfied | Strongly Satisfied | Mean ± SD | Coefficient | p-value | |
| Travel time | 160 (3.1) | 569 (11.0) | 2446 (47.1) | 1407 (27.1) | 613 (11.8) | 3.34 ± 0.929 | 0.121 | <0.001 |
| Waiting time | 237 (4.6) | 840 (16.2) | 2379 (45.8) | 1337 (25.7) | 403 (7.8) | 3.16 ± 0.941 | 0.178 | <0.001 |
| Illness explanation | 85 (1.6) | 206 (4.0) | 1851 (35.6) | 2294 (44.1) | 760 (14.6) | 3.66 ± 0.833 | 0.331 | <0.001 |
| Treatment consultation | 161 (3.1) | 223 (4.3) | 2042 (39.3) | 2086 (40.1) | 686 (13.2) | 3.56 ± 0.884 | 0.316 | <0.001 |
| Medical technology | 55 (1.1) | 194 (3.7) | 2447 (47.0) | 1966 (37.8) | 541 (10.4) | 3.53 ± 0.772 | 0.376 | <0.001 |
| Medical service attitude | 71 (1.4) | 204 (3.9) | 1624 (31.2) | 2176 (41.9) | 1124 (21.6) | 3.78 ± 0.873 | 0.352 | <0.001 |
| Medical facility | 95 (1.9) | 458 (9.0) | 2560 (50.3) | 1637 (32.2) | 335 (6.6) | 3.33 ± 0.802 | 0.283 | <0.001 |
| Hospital environment | 193 (3.7) | 484 (9.3) | 2519 (48.5) | 1639 (31.5) | 363 (7.0) | 3.29 ± 0.868 | 0.290 | <0.001 |
| Medical expenses | 112 (2.2) | 820 (15.8) | 2420 (46.5) | 1421 (27.3) | 431 (8.3) | 3.24 ± 0.890 | 0.217 | <0.001 |
| Overall satisfaction | 117 (2.2) | 322 (6.2) | 1635 (31.4) | 2514 (48.3) | 620 (11.9) | 3.61 ± 0.857 | N/A | |