Table 2.

Job demands and resources relating to the job content.

Categories	Content
Job demands
Emotional work	Personal stories of clients
Workload	High workload, too many clients, taking on duties of other personnel, fluctuating workload, low workload
Work with clients	Cultural and communication problems, experiences with violence, exaggerated expectations by clients, work with mentally ill clients, poor commitment/reliability, motivational work, role as man/woman, lack of appreciation by clients
Limited solutions for client problems	Due to structural conditions, due to legal requirements, lack of adequate support services, clients reject help
Role conflicts	Making difficult decisions, conflict: requirements and client representation, conflict: monitoring and helping clients, conflict: requirements and personal beliefs
Task-related demands	Paperwork and administrative workload, poor planning options, challenges in senior positions, monotonous tasks
Public perception	Prejudice against work/clients
Job resources
Appreciation	Appreciation expressed by clients, appreciation from society
Experience of success	Social change, positive development of clients, positive news for clients
Work satisfies inclinations and interests	Enjoyment of work with people/client contact, positive duties, ability to apply interests
Diversity of work	Diverse fields of work and range of clients
Control at work	High control at work and decision latitudes
Purpose	Experience of purpose in work
Learning and development opportunities	New insights into cultures, countries and languages