Table 3.

Job demands and resources relating to work organisation.

Categories	Content
Job demands
Staffing problems	Staff availability, turnover, sickness absence
Working time	Overtime, shift work, work-life conflicts
Work processes	Time pressure, work disruption, organisation of rest breaks
Working with third parties	Working with other offices, working with public authorities
Inadequate support services	Difficulties in holding team meetings, organising supervision and conducting training activities
Job insecurity	Job insecurity caused by temporary employment, restructuring/downsizing
Financial security	Inadequate funding and unfair salaries
Poorly defined company profile/duties	Inadequate job training, poorly defined duties and services
Job resources
Working time	Working hours well organised and applied
Work processes	Little work/time pressure; good rest breaks, cover and handovers well organised
Role clarity	Duties and roles well defined, defined authority within team
Networking	Working with other offices/networks
Financial security	Salary viewed positively
Job security	Job security in public service