Table 1.
Demographic Characteristics of Primary Care Patients Completing the Press Ganey® Outpatient Medical Practice Survey (N = 3172)
| Overall assessment: “Likelihood of your recommending our practice to others.” | ||||
|---|---|---|---|---|
| Overall sample N = 3172 |
Top box score1 N = 2545 (80.2%) |
All other responses2 N = 627 (19.8%) |
p value | |
| Age at appointment | < 0.001¥ | |||
| Median (IQR), in years | 68 (18) | 68 (17) | 66 (20) | |
| Gender | 0.004† | |||
| Female | 1919 (60.5) | 1508 (59.3) | 411 (65.6) | |
| Race | 0.839† | |||
| White | 2997 (94.5) | 2406 (94.5) | 591 (94.3) | |
| Others | 157 (5.0) | 125 (4.9) | 32 (5.1) | |
| Missing | 18 (0.5) | 14 (0.6) | 4 (0.6) | |
| Marital status | 0.024† | |||
| Married/life partner | 2234 (70.4) | 1820 (71.5) | 414 (66.0) | |
| Single/widowed | 658 (20.7) | 511 (20.1) | 147 (23.4) | |
| Divorced/legally separated | 280 (8.8) | 214 (8.4) | 66 (10.6) | |
| Language spoken at home | 0.100† | |||
| English | 3120 (98.4) | 2509 (98.6) | 611 (97.5) | |
| Others | 40 (1.3) | 28 (1.1) | 12 (1.9) | |
| Missing | 12 (0.3) | 8 (0.3) | 4 (0.6) | |
| Tobacco use | 0.329† | |||
| Never | 1444 (45.5) | 1157 (45.5) | 287 (45.8) | |
| Ever | 1224 (38.6) | 972 (38.2) | 252 (40.2) | |
| Missing | 504 (15.9) | 416 (16.3) | 88 (14.0) | |
| Highest level of education completed | 0.008† | |||
| High school | 576 (18.2) | 444 (17.5) | 132 (21.0) | |
| Some college or 2-year degree | 836 (26.4) | 649 (25.5) | 187 (29.8) | |
| 4-year college degree | 533 (16.8) | 438 (17.2) | 95 (15.2) | |
| Post graduate studies | 691 (21.8) | 578 (22.7) | 113 (18.0) | |
| Missing | 536 (16.9) | 436 (17.1) | 100 (16.0) | |
| Charlson Comorbidity Index at appointment | 0.017† | |||
| 3 or less | 1922 (60.6) | 1516 (59.6) | 406 (64.7) | |
| Survey mode | 0.826† | |||
| Electronic | 1783 (56.2) | 1433 (56.3) | 350 (55.8) | |
| Self-reported wait time in the waiting room | < 0.001¥ | |||
| Median (IQR), in minutes | 6 (5) | 5 (5) | 10 (10) | |
| Self-reported wait time in the exam room | < 0.001¥ | |||
| Median (IQR), in minutes | 5 (5) | 5 (6) | 10 (10) | |
| Provider type | 0.004† | |||
| Non-staff physician | 366 (11.6) | 274 (10.8) | 92 (14.7) | |
| Staff physician | 2275 (71.7) | 1857 (73.0) | 418 (66.6) | |
| Nurse practitioner/physician assistant | 531 (16.7) | 414 (16.2) | 117 (18.7) | |
1Top box, patient answered “Very Good” to “Likelihood of your recommending our practice to others” survey item
2All other responses, patient answered “Very Poor,” “Poor,” “Fair,” or “Good” to “Likelihood of your recommending our practice to others” survey item
¥Wilcoxon rank-sum tests
†Pearson’s chi-squared test p < 0.05