Table 2.

Supporting quotations

Quotation Number	Participant	Quotation
1	Older Adult 010	‘Interviewer: Before the shower was put in what was difficult at the time? Participant: Struggling getting in, with my legs. And I wasn't confident in getting in the bath. So that's why I didn't go in the bath.’
2	Older Adult 012	‘Participant: As soon as they took the bath out, freedom! Interviewer: That's how it feels? Participant: Yes. Exactly!’
3	Older Adult 004	‘It's a relief knowing that erm… You just take it for granted. You walk in… I don't have to move me step, me mat, make everything—you see, now everything's there. You don't have to do nowt [nothing], you just walk in and have your shower.’
4	Older Adult 014	‘I wouldn't dare have a shower before, before they did this. I was too frightened, I just felt I'd go down you know, trip over and go down.’
5	Older Adult 006	‘It was more—tense. Yeah, it was more like if you're going into a campaign. You're going in now, ‘eh, look out’. You're aware. You're, you've got to be careful because one slip up and you're gonna hurt yourself. It was that, like, situation which I don't have now.’
6	Carer 018	‘Whereas in the bathroom as it was it was only that wide so if he did happen to slip or anything there was bound to be something that he'd hurt himself on. So it's a lot safer for [name] now… I know he's quite safe in there now.’
7	Older Adult 013	‘I didn't like it at first I've never had shower and when it, oh it took my breath! I wasn't used to it and I had a bit of shock.’
8	Older Adult 018	‘It used to get me down because I couldn't have a proper wash, you know what I mean? I used to wash myself down and used to still sit and you think—you just didn't feel clean… [Now] I feel a hell of a lot better. I feel as though I'm clean. You know I'm not sniffing under my arms see if I've still got B.O. [body odour].’
9	Older Adult 003	‘I were doing a bit of cutting back in the garden and I toppled—I didn't actually fall—I went onto the earth and of course I got up and everything was cloggy. So you could come in, take everything off, shove it in the washer, get under there [the shower], clean—it were brilliant, it's made such a difference.’
10	Older Adult & Carer 018	‘Carer: It didn't bother me Participant: I know it didn't bother you but it felt—I felt a bit urgh Carer: Embarrassed about it Participant: Embarrassed. Not very nice about it.’
11	Older Adult 007	‘And then when I got in I couldn't get out, so they had to get—drag me out.’
12	Older Adult 002	‘It's changed my life completely. From not feeling as though I'm in control, which I've been in control all my life. And for the last few years I've had no control. I have got to wait for somebody else. And I've got to sit. I can't have a shower when I want one… and [now I can] clean my whole body without any risk and nobody having to stand there and me wait for people coming.’
13	Carer 019	‘Interviewer: And what's been the best thing about it for you? Carer: Well… I'm not rushing down here all the time, you know? But—now it's been a marvellous thing because as I say he hasn't got to ring me and say “can you give me a wash? Or can you help me to have a wash? Or can you help me to have a shower?” [Now] He's in and out.’
14	Older Adult 018	‘You're not coming out of the bathroom going [sniffs] “Do I still smell like” you know because….you feel clean. And you feel safe.’
15	Older Adult 002	‘And I've never looked back since… It has changed my life so much. It's made me independent again. It has given me pride in myself and in me demeanour on everything I look at. At least now I can be a human being again, and not somebody who's wondering if they smell all the time.’