Table 1.
Domain | Description |
Safe | Patients are protected from abuse and avoidable harm |
Effective | Care, treatment and support achieves good outcomes, helps patients to maintain quality of life and is based on the best available evidence |
Caring | Staff involve and treat patients with compassion, kindness, dignity and respect |
Responsive | Services are organised so that they meet patients’ needs |
Well-led | The leadership, management and governance of the organisation make sure it’s providing high-quality care that is based around the individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture |
Adapted from: CQC. The five key questions we ask.36
CQC, Care Quality Commission.