Table 3.

Summary of charted data for inpatients (IPs)

IP	Public healthcare service characteristics		Healthcare provider to patient communication			Attitudes regarding medical information
	Large patient loads	Deficient primary care services	Verbal healthcare information during admission	Referral information	Impoliteness/impatience	Transportation of medical documents	Patient-held booklet intervention	Dissatisfaction with lifestyle advice
1						✓
2			✓
3	✓		✓		✓	✓
4			✓			✓
5		✓	✓	✓	✓
6				✓		✓
7	✓	✓		✓		✓
8				✓
9			✓
10			✓
11	✓		✓			✓
12			✓	✓		✓
13			✓			✓
14		✓	✓				✓	✓
15		✓	✓		✓		✓	✓
16		✓	✓			✓	✓
17			✓			✓	✓	✓
18		✓	✓			✓	✓
19			✓			✓	✓
20			✓				✓	✓