Table 6.
Post-intervention items, frequencies and total scores for the Client Satisfaction Questionnaire-8: item response options vary across items, but all scored 1–4
| Items | 1 point (dissatisfied) N (%) |
2 points (mildly satisfied) N (%) |
3 points (mostly satisfied) N (%) |
4 points (quite satisfied) N (%) |
Item mean (SD) |
| 1. How would you rate the quality of the SPIN-SSLED training? | 0 (0) | 0 (0) | 1 (10) | 9 (90) | 3.9 (0.3) |
| 2. Did the SPIN-SSLED programme provide you the kind of training you wanted? | 0 (0) | 0 (0) | 2 (20) | 8 (80) | 3.8 (0.4) |
| 3. To what extent has the SPIN-SSLED training met your needs? | 0 (0) | 0 (0) | 4 (40) | 6 (60) | 3.6 (0.5) |
| 4. If a friend were in need of similar training, would you recommend the SPIN-SSLED programme to him/her? | 0 (0) | 0 (0) | 2 (20) | 8 (80) | 3.8 (0.4) |
| 5. How satisfied are you with the amount of training you received from the SPIN-SSLED programme? | 0 (0) | 0 (0) | 2 (20) | 8 (80) | 3.8 (0.4) |
| 6. Has the SPIN-SSLED training helped you to deal more effectively with your support group leader role? | 0 (0) | 0 (0) | 0 (10) | 10 (100) | 4.0 (0.0) |
| 7. In an overall, general sense, how satisfied are you with the SPIN-SSLED training? | 0 (0) | 0 (0) | 1 (20) | 9 (90) | 3.9 (0.3) |
| 8. If you were to seek help again, would you come back to the SPIN-SSLED training? | 0 (0) | 0 (0) | 2 (20) | 8 (80) | 3.8 (0.4) |
| Total score (possible range 8 to 32) | 30.6 (2.2) |
SPIN-SSLED, Scleroderma Patient-centered Intervention Network—Scleroderma Support group Leader EDucation.