Table 2.
Patient's overall satisfaction and with hospital environment, health worker attitude and services
| Aspect | Frequency (%) N = 170 |
||
| Hospital Environment | Satisfied | Not Satisfied | Uncertain |
| The hospital environment is clean | 88 (51.8) | 53 (31.2) | 29 (17.1) |
| Potable water is readily available | 32 (18.8) | 86 (50.6) | 52 (30.6) |
| The bathrooms and toilets are clean | 25 (14.7) | 83 (48.8) | 62 (36.5) |
| There is affordable and good food | 56 (32.9) | 47 (27.6) | 67 (39.4) |
| There is fairly constant power supply | 106 (62.4) | 29 (17.1) | 35 (20.6) |
| Patients relatives are comfortable | 24 (14.1) | 87 (51.2) | 59 (34.7) |
| Health Worker Attitude | |||
| Doctors are courteous and professional |
153 (90) | 3 (1.8) | 14 (8.2) |
| Doctors always listen to complaints | 154 (90.6) | 5 (2.9) | 11 (6.5) |
| Doctors always explain reasons for tests |
126 (74.1) | 26 (15.3) | 18 (10.6) |
| Patient satisfied with level of privacy given |
115 (67.6) | 44 (25.9) | 11 (6.5) |
| Nurses are courteous and professional |
109 (64.1) | 39 (22.9) | 22 (12.9) |
| Pharmacists are courteous and professional |
71 (41.8) | 37 (21.8) | 62 (36.5) |
| Laboratory scientists are courteous and professional |
74 (43.5) | 55 (32.4) | 41 (24.1) |
| Record department staff are courteous and professional |
103 (60.6) | 30 (17.6) | 37 (21.8) |
| Hospital Services | |||
| Hospital admission processes are not stressful |
46 (27.1) | 80 (47.1) | 44 (25.9) |
| Clinic waiting time is fair | 76 (44.7) | 58 (34.1) | 36 (21.2) |
| Equipment are available and functional |
50 (29.4) | 76 (44.7) | 44 (25.9) |
| Laboratory waiting time is fair | 54 (31.8) | 62 (36.5) | 54 (31.8) |
| Laboratory results are promptly available |
69 (40.6) | 61 (35.9) | 40 (23.5) |