Skip to main content
. 2019 Nov 21;19:853. doi: 10.1186/s12913-019-4467-5

Table 2.

Summary statistics 2014–2017

Overall mean ± SD Between SD Within SD N (n)
Characteristics ITCs
 Number of invasive treatments 1571.85 ± 1881.56 1693.96 819.81 941 (338)
 FTE physicians 2.32 ± 2.45 2.35 1.04 941 (338)
 FTE nurses 1.49 ± 3.55 3.34 1.14 941 (338)
 Number of locations 2.61 ± 3.11 2.73 0.82 941 (338)
 Chain membership 0.40 ± 0.49 0.47 0.16 941 (338)
 Non-profit providers 0.68 ± 0.47 0.47 0.00 941 (338)
Composite Quality indicators
 Reachable 24/7 0.67 ± 0.47 0.31 0.40 716 (313)
 Personnel functioning system 0.78 ± 0.41 0.38 0.21 716 (313)
 Personnel malfunctioning system 0.78 ± 0.41 0.36 0.22 716 (313)
 Patient satisfactory questionnaire 0.88 ± 0.33 0.32 0.16 716 (313)
 ASA classification known 0.48 ± 0.50 0.46 0.21 716 (313)
 Screening delirium 0.34 ± 0.48 0.42 0.23 716 (313)
 Collaboration with (a) hospital(s) 0.64 ± 0.48 0.45 0.20 716 (313)
 Structural and process composite −0.00 ± 3.31 3.19 1.48 716 (313)
Quality outcomes
 Percentage infections 0.28 ± 1.14 0.96 0.79 877 (318)
 Percentage infections (> 0 postoperative infections & > =50 invasive treatments) 0.47 ± 0.62 0.65 0.29 412 (189)
 Average patient satisfaction score 8.74 ± 1.17 0.40 1.12 19,338 (80)
 Ratio promoters over total number of observations per provider 0.52 ± 0.50 0.17 0.47 19,338 (80)
 Ratio detractors over total number of observations per provider 0.03 ± 0.17 0.04 0.17 19,338 (80)
 Ratio 7 or more over total number of observations per provider 0.95 ± 0.22 0.04 0.21 19,338 (80)
 Ratio 8 or more over total number of observations per provider 0.84 ± 0.36 0.09 0.35 19,338 (80)
 Net Promoter Score (in ratio) 0.55 ± 0.19 0.19 0.06 118 (55)
Control variables
 Specialism ophthalmology 0.23 ± 0.42 0.39 0.07 941 (338)
 Specialism dermatology 0.37 ± 0.48 0.47 0.13 941 (338)
 Specialism orthopaedics 0.11 ± 0.31 0.31 0.05 941 (338)
 Specialism aesthetic surgery 0.59 ± 0.49 0.47 0.18 941 (338)
 Ratio ASA II over total number of patients 0.13 ± 0.16 0.14 0.08 622 (241)
 Ratio ASA III over total number of patients 0.01 ± 0.06 0.04 0.04 623 (242)
Robustness check
 Number of aesthetic invasive treatments 502.40 ± 1269.82 972.17 844.36 488 (211)
 Percentage infections after aesthetic surgery 0.90 ± 6.81 7.76 4.16 449 (182)