| Intrinsic to their role |
Important part of role in theory but not practice |
Know it’s important to patients but definitely not their role |
| Skilled and confident |
Mixed feelings, unsure about skills and confidence |
Not comfortable with emotional talk, lack skills and disposition |
| Proactive in identifying and managing distress |
Not proactive, tend to identify but look to others to manage distress |
Avoid both identifying and responding to distress |
| Critical of colleagues in other two groups |
Prefer others to take this role |
Others much better placed to take this role |
| Small group of very experienced staff in a variety of roles |
Largest group, mostly nurses and other renal staff |
Relatively small group, mostly consultants and a few nurses |
