1. Quality statement |
A brief mission statement that characterizes the aims of the QM program. |
2. Quality program |
A characterization of the programs’ leadership, systems of accountability, membership, roles and responsibilities of technical working groups and oversight committee, and expectations for communicating program updates and activities. |
3. Performance measurement system |
A description of which performance measures will be tracked as part of the QM program, and how, when, and by whom they will be routinely collected and reported. |
4. Setting improvement goals |
A set of endpoints or conditions (e.g., treatment completion rats) around which the QM program will seek to prioritize and structure QI activities. |
5. Stakeholder and patient participation |
A description of how staff, providers, patients, communities, and other stakeholders will be involved in the QM program. |
6. Evaluation |
A plan for evaluating the performance of the QM program, including progress in meeting stated improvement goals, organizational effectiveness of current QM program committees, and robustness of existing QM plan. |
7. Annual QI work plan |
A detailed roadmap of implementation, which changes annually, that specifies improvement priorities and QI activities that will be advanced as part of the QM program's activities. |