Table 3.

Basic competencies for QI coaches.

Competency	Description
1. Knowledge of QI theory	Through completion of a formal national curriculum or internationally recognize QI training program, demonstrates knowledge of Qi theories and methods.
2. Experience as a coach	Demonstrates experience mentoring at least one facility QI team through documented completion of a QI project and organizational assessment with recommendations.
3. Understanding of patient involvement in quality	Exhibits an understanding of how to involve patients in QI activities, including methods for recruitment of patients for QI teams, approaches for including patients in priority setting, and evaluation of facilities’ support for patient involvement.
4. Ability to use national program data reporting tools	Demonstrates competence in using national program data reporting tools to analyze and report performance measurement data, and provide support to facilities in data-driven QI decision making.
5. Reporting	Shows an ability to maintain a thorough record of coaching activities—Including tested interventions, implementation barriers, and improvement recommendations—for review by the national program.