Table 1.

Items included in the TISQ, content validity and test‐retest reliability. Descriptive items excluded. Back‐forward translation has not been carried out

IMCHB heading	Items in the TISQ	Item CVIa	ICCb	95% CI for ICC
Client singularity—background variables
Demographic characteristics	(sex, age, native country, level of education, daily occupation, household economy, health status)	‐
Social influence	‐	‐
Previous health‐care experience	Did you expect to get what you wanted?	0.82
	When you called, did you expect the nurse to take your problem seriously?	0.83
	When you called, did you expect the nurse to listen carefully to you?	0.91
	When you called, did you expect the nurse to show you respect?	0.9
	When you called, did you expect the nurse to treat you well?	0.9
	When you called, did you expect the nurse to provide accurate and useful information?	0.91
	When you called, did you expect the nurse to give you the opportunity to influence the result of the call?	0.7
	When you called, did you expect the nurse to have enough competence to deal with your health problem?	0.91
	Except for this call, how many times have you previously contacted XXX?	0.91
	Overall, how satisfied are you with your previous calls to XXX?	0.91
	Overall, how satisfied are you with your previous contact with health care?	0.82
Environmental resources	Have you made use of any sources other than XXX for advice and help with this particular health problem?	0.82
Client singularity—dynamic variables
Intrinsic motivation	When you called, what did you most want to happen as a result of the call?	1.0
	How strong was this desire (XX) when calling?	0.92
Cognitive appraisal	What was your perceived urgency for an answer or a solution to your health problem?	1.0
Affective response	How worried were you when calling?	1.0
Client‐profession interaction
Health information	When you called, did you perceive that you were given the opportunity to ask all your questions?	1.0	0.52	0.36‐0.65
	When you called, did you perceive that you received answers to all your current questions at the time?	1.0	0.72	0.62‐0.80
	When you called, did you perceive that the nurse provided you with information on the future potential development of the health problem?	1.0	0.55	0.39‐0.67
	When you called, did you perceive that you got information about what you should do next?	1.0	0.68	0.55‐0.77
	When you called, did you perceive that you had understood the advice/information when ending the call?	1.0	0.52	0.36‐0.65
	When you called, did you perceive that you received advice and information adapted to your needs and conditions at the time?	0.92	0.75	0.65‐0.83
	When you called, did you perceive that you were informed about where to find additional information?	1.0	0.61	0.46‐0.72
Affective support	When you called, did you perceive that you felt confidence in the nurse you talked to?	1.0	0.67	0.54‐0.76
	When you called, did you perceive that the nurse listened attentively?	1.0	0.71	0.61‐0.80
	When you called, did you perceive that the nurse understood what you wanted?	0.92	0.51	0.36‐0.64
	When you called, did you perceive that the nurse showed empathy?	0.83	0.73	0.63‐0.81
	When you called, did you perceive that the nurse was friendly?	1.0	0.71	0.59‐0.79
	When you called, did you perceive that the nurse was calm and instilled a sense of security?	0.83	0.73	0.62‐0.81
	When you called, did you perceive that the nurse showed an interest in your understanding of the health problem?	0.83	0.58	0.44‐0.70
Decisional control	When you called, did you perceive that you were given opportunities to discuss alternative solutions to the health problem?	1.0	0.72	0.60‐0.80
	When you called, did you perceive that you and the nurse agreed on how to deal with your health problem?	1.0	0.73	0.63‐0.81
Professional‐technical competencies	When you called, did you perceive that the nurse had enough competence to deal with your health problem?	0.92	0.78	0.69‐0.84
	When you called, did you perceive that the nurse asked relevant questions about your health problem?	1.0	0.67	0.55‐0.77
	When you called, did you perceive that the nurse was thorough in her work?	0.92	0.68	0.56‐0.77
	When you called, did you perceive that the nurse was skilled in leading the conversation forward?	0.91	0.79	0.71‐0.86
Health outcome—satisfaction with care
Satisfaction (with interaction)	Overall, how satisfied were you with the advice and information you were given?	1.0	0.83	0.77‐0.88
	Overall, how satisfied were you with the competence of the nurse?	1.0	0.84	0.78‐0.89
	Overall, how satisfied were you with the nurse's ability to support you affectively?	1.0	0.58	0.44‐0.69
	Overall, how satisfied were you with how the nurse treated you?	1.0	0.67	0.54‐0.76
	Overall, how satisfied were you with the possibility to influence the result of the call?	1.0	0.51	0.36‐0.64
Satisfaction (overall)	How satisfied were you with the result of the call according to question number XX?	1.0	0.72	0.62‐0.80
	Overall, did you experience that your expectations were met?	1.0	0.79	0.70‐0.85
	If a new health problem were to occur in the future, would you then wish to speak to the same nurse again?	0.91	0.39	0.22‐0.54
	Finally, how satisfied were you as a whole with the current call to XX?	0.91	0.73	0.62‐0.81
	What would make you more satisfied with this call to XX?	1.0	‐	‐

Abbreviations: IMCHB, Interaction Model of Client Health Behavior by Cox.5 TISQ, Telenursing Interaction and Satisfaction Questionnaire.

^aItem Content Validity Index refer to expert ratings before final revision of wording.

^bIntraclass correlation coefficient, two‐way mixed‐effects model, absolute agreement (N = 109).