Table 3.
Question number and content, and distribution in percentages of answers from 298 patient consultations with general practitioners (GP), district nurses (DN) and physiotherapists (PT) related satisfaction.
| GP (n = 156) |
DN (n = 73) |
PT (n = 69) |
|||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Patients |
GP |
Patients |
DN |
Patients |
PT |
||||||||||||||||||||
| Question number and content | Yes | Partly yes | Partly no/No | D/U | Yes | Partly yes | Partly no/No | D/U | Yes | Partly yes | Partly no/No | D/U | Yes | Partly yes | Partly no/No | D/U | Yes | Partly yes | Partly no/No | D/U | Yes | Partly yes | Partly no/No | D/U | |
| Satisfaction | |||||||||||||||||||||||||
| 16 | If patients were satisfied with how they were behaved towards during the consultation | 91.7 | 3.8 | – | 4.5 | 66.6 | 32.1 | 1.3 | – | 84.9 | 1.4 | 0 | 13.7 | 72.6 | 20.6 | 2.7 | 4.1 | 94.2 | 2.9 | – | 2.9 | 82.6 | 16.0 | – | 1.4 |
| 17 | If patients felt they received enough information | 80.8 | 12.2 | 1.3 | 5.7 | 66.0 | 32.8 | 0.6 | 0.6 | 75.3 | 9.6 | 1.4 | 13.7 | 54.8 | 38.3 | 1.4 | 5.5 | 88.4 | 8.7 | – | 2.9 | 65.3 | 31.9 | 1.4 | 1.4 |
| 18 | If patients felt involved in decisions about investigations and treatment | 84.6 | 9.0 | 1.3 | 5.1 | 66.6 | 32.8 | 0.6 | – | 74.0 | 8.2 | – | 1.,8 | 61.7 | 30.1 | 2.7 | 5.5 | 87.0 | 4.4 | 1.4 | 7.2 | 59.4 | 33.3 | 5.9 | 1.4 |
| 19 | If patients felt they received sufficient emotional support during the consultation | 87.8 | 5.8 | 1.3 | 5.1 | 68.6 | 29.5 | 0.6 | 1.3 | 78.1 | 4.1 | 1.4 | 1.4 | 75.3 | 16.5 | 1.4 | 6.8 | 89.9 | 5.8 | – | 4.3 | 63.8 | 31.9 | 1.4 | 2.9 |
| 20 | If patients were satisfied with the consultations a whole | 86.0 | 8.3 | 0.6 | 5.1 | 66.0 | 32.8 | 0.6 | 0.6 | 84.9 | 6.9 | 2.7 | 5.5 | 75.3 | 17.9 | – | 6.8 | 87.0 | 10.1 | – | 2.9 | 56.5 | 39.2 | 1.4 | 2.9 |
D/U: Don’t know/unanswered.