Box 1.

Administrative work tasks.

Patient-related administrative work tasks	Organization-related administration and service work tasks
Documentation	Meetings at the work place
Dictation	Other writing tasks/administration
Administering appointments	Managing equipment and facilities
Signing journal entries	E-mail management
Referral management	Meetings outside the work place
Managing mail	Scheduling
Prescribing medical drugs	Managing computer problems
Entering data into health care records and quality registries	Ordering medical supplies, including laundry
Prescribing medical aids	Non-patient-related telephone communications