Table 3.

Client linkage and access to services

Service name and type	Needed, referred and accessed (n)	Needed and referred (but not accessed)	Needed (but not referred)	Total (N)	%, of total (n/N), clients who needed, were referred to and accessed services
Health services
GP	26	3	1	30	87
Optometry	5	4	0	9	56
Dietician	2	1	0	3	67
PenDAP (AOD)	0	2	1	3	–
Surgery	0	1	0	1	–
Podiatry	0	0	0	0	–
Mental health services
Consultant Psychiatrist	17	3	2	22	77
Clinical Psychologist	7	3	5	15	47
CMHS*	1	4	3	8	13
Breaking the Cycle	1	1	1	3	33
Counselling	0	0	3	3	–
Partners in Recovery	2	0	0	2	100
Welfare services
Housing	17	2	1	20	85
Centrelink	12	1	3	16	75
Legal	3	3	2	8	38
Child protection	1	1	0	2	50
Community
Community support services†	0	3	6	9	–
Social support	5	1	3	9	56
Other
Financial	0	3	9	12	–
Other	2	3	4	9	22
Veterinary	3	0	1	4	75

Data extracted and coded from de-identified client case notes.

*CMHS refers to Community Mental Health Services (eg Mobile Integrated Health, Mentis Assist).

†Community support services can be charity based (eg City Life) or be government funded emergency relief services (eg Community Support Frankston).

AOD, alcohol or other drug; GP, general practitioner.