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Counts of the type of responses that were handled by the conversational artificial intelligence (CAI).
| Role of CAI | Structured responses | Unstructured responses | Total, n (%) |
| Supported by CAI | 272,364 | 11,234 | 284,598 (92.23) |
| CAI could not handle | 3001 | 20,885 | 23,886 (7.77) |
| Total | 275,365 (89.55) | 32,119 (10.45) | 307,484 (100) |
