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. 2019 Nov 16;16(22):4534. doi: 10.3390/ijerph16224534

Table 2.

Psychometric statistics of item analysis for reliability and I-CVI of the CC-SET (N = 305).

C-ITC 1 Cronbach’s α if Item Deleted I-CVI 2
Patient-Centered Communication Self-Efficacy Scale (PCC-SES)
  • Item 1 

    Choose the appropriate environment for my interactions before initiating them, taking into consideration the nature of each interaction.

 0.62 0.92 0.94
  • Item 2 

    Appropriately introduce myself and greet other people taking into consideration the particularities of each interaction.

 0.52 0.93 0.94
  • Item 3 

    Explain the reason why I am interacting with other people and clarify what my time availability is before starting a conversation.

 0.65 0.92 0.88
  • Item 4 

    Ask the right questions in order to initiate a difficult conversation, taking into consideration the particularities of each situation.

 0.63 0.92 1
  • Item 5 

    Demonstrate empathy without judging the other person’s concerns.

 0.65 0.92 0.94
  • Item 6 

    Gather all the relevant information about the other person’s concerns without forcing them to share it.

 0.64 0.92 0.88
  • Item 7 

    Make an appropriate and useful use of silence during my interactions with other people.

 0.69 0.92 1
  • Item 8 

    Give other people the opportunity to express themselves without interrupting or influencing them.

 0.66 0.92 0.94
  • Item 9 

    Make an appropriate use of feedback in order to clarify what I have understood and to demonstrate that I am actively listening.

 0.57 0.92 1
  • Item 10 

    Encourage and guide people I am interacting with to identify what their support network may be without telling them myself.

 0.67 0.92 0.94
  • Item 11 

    Encourage other people to talk about what they think would help, giving them time to think about helpful solutions without suggesting my own ones.

 0.72 0.92 1
  • Item 12 

    Offer myself as a support element without being patronizing or falling into giving advice that does not meet the other person’s needs.

 0.58 0.92 0.94
  • Item 13 

    Summarize and clarify the key points of the interaction, acknowledging the other person’s feelings and concerns and including the suggested solutions and the agreed action plan.

 0.75 0.92 1
  • Item 14 

    Appropriately use all the non-verbal communication elements regardless of the situation.

 0.71 0.92 1
  • Item 15 

    Send messages that are always complete in terms of content, feelings and demand, adapting them to the needs of each person I interact with.

 0.70 0.92 1
  • Item 16 

    Be respectful with the other person regardless of their attitude and concerns.

 0.52 0.92 1
  • Item 17 

    Accept other people’s opinions, values, beliefs, concerns and peculiarities without judging them.

 0.48 0.93 1
Patient Clinical Information Exchange and Interprofessional Communication Self-Efficacy Scale (PIE-SES)
  • Item 18 

    Clearly and briefly state the situation that led to establishing contact regarding the patient I may need help with or advice for.

 0.67 0.84 1
  • Item 19 

    Communicate the patient background in a comprehensive yet concise manner without forgetting any information.

 0.75 0.83 1
  • Item 20 

    Share with other healthcare professionals all the information collected during the patient assessment process in a structured, clear, and concise manner.

 0.67 0.84 1
  • Item 21 

    Recommend appropriate and potentially effective solutions that may help with the patient’s problem.

 0.71 0.84 0.88
  • Item 22 

    Justify and argue my point of view in an assertive and respectful manner when interacting with other healthcare professionals.

 0.60 0.85 1
  • Item 23 

    Listen to other professionals’ opinions and take them into account in order to find a team solution to the patients’ problem.

 0.57 0.86 1
Intrapersonal Communication and Self-Reflection Self-Efficacy Scale (ISR-SES)
  • Item 24 

    Be congruent with my own ‘self’ and eliminate the differences between my ‘real-self’ and my ‘ideal-self’.

 0.58 0.84 0.94
  • Item 25 

    Accept without judging that other people’s ‘self’ may be different to mine.

 0.58 0.84 0.94
  • Item 26 

    Accept without judging that other people may see me in a different way to how I see my own ‘self’.

 0.65 0.83 0.94
  • Item 27 

    Identify and solve the differences between how I really am and how other people see me.

 0.69 0.83 0.88
  • Item 28 

    Appropriately use self-revelation as a technique to improve my interactions, adapting it to the other person, the environment and the situation.

 0.55 0.85 0.88
  • Item 29 

    Appropriately react to other people’s criticism.

 0.60 0.84 1
  • Item 30 

    Identify and recognize potential mistakes in the way I communicate.

 0.66 0.83 1
  • Item 31 

    Reflect on my interactions with other people and do what I can to improve them in the future.

 0.57 0.84 1

1 C-ITC = corrected item-total correlation; 2 I-CVI = item content validity index.