Table 8. Final axial coding process included both inductive and deductive codes and reflects emerging themes for successful collaboration.
Levels | Starting Condition Factors Initial deductive code (Table 5) |
Process Factors Initial deductive code (Table 5) |
---|---|---|
Individual (Emergent Axial code Table 7) |
Individual Factors Education and Training (including skills & competencies) Preemptive technical training/ continuing education [37–45] Disease specific technical training [34,45,46] Preemptive collaborative training [47,48] Strong public-sector led training [39] training and capacity building provided a platform for better collaboration for outbreak [49] NGOs support gov. through staff training [50] Participatory epidemiology training [51] Prior Experience & Existing Relationships (informal/formal) Pre-existing multisectoral relationships [45,52–55] Previous experience collaborating for health events [34,56,57] |
Individual Factors Ad hoc “just-in-time” training Shared training & organizational alignment; aggressive, rigorous, just-in-time, and critical trainings for key positions and critical events with monthly follow-up meetings to support compliance [31,58] Training and capacity building provided a platform for better collaboration for outbreak response [49] Instituting multisectoral disease specific training; Ongoing training—for new and existing systems [39,45] |
Organizational (Emergent Axial code Table 7) |
Organizational Factors (applicable to both starting conditions and process of collaboration): Structures Policies and Protocols Shared response guidelines [42,50] Structures frequently included policies/protocols [59,60] Reporting -Management protocol -Task Management -Response Plan -Communications/ communication strategy [34,61] Infection planning, control and traceback procedures [62] Systems Reporting, laboratory systems [59] Surveillance systems [41,58,59] Planning; Iterative Improvement of systems [46,48,60] Information management system/ database [41,48,63,64] Information Sharing (data available and useful) [45,48]) Tool sharing during response [65] Lab systems in place [59] Online system for HR recruitment [45] Intentional multidisciplinary engagement, collaborative capacity [43,48,66,67] Standard operating procedures [55] Interoperability [42] Needs assessment and prioritization [38,48] Culture Leadership, accountability, ownership, trust, transparency of processes, systems based thinking, cultural awareness and engagement Leadership to support the iterative and developmental review of collaborative processes [58] Strong, engaged Leadership [32,35,52,68] Accountability; Ownership [67,68] Cultural Engagement; Engagement; Diversity/ Involvement of community [67,69] Trust [38,41,49,70] Transparency [31,34,61] Need to understand each other’s' processes [53,70] Systems based thinking/ approach [34,48] Cultural awareness; engagement of diverse stakeholders to reflect community needs [53] Credibility [38] Human Resources Prior Experience & Relationships Existing Relationships [49] Institutional Knowledge (experience and relationships) [31,45] Revise and revisit mandates based on lessons learned [37,71] Staffing/ Roles & Responsibilities Clearly defined roles and responsibilities [35,42,65] Resources available and accessible (including Human Resource allocation) [35,45] Informed staff/ staff are aware of systems in place, increased engagement of staff [31,45] Reflexive workforce Reflexive Human Resource Protocol to ensure positions are adequately filled & workers are incentivized [31,57] Reflexive approach [31,45] Adaptability to rapidly changing context [42] Rapid start-up response; shared response guidelines [42] |
|
Network (in/formal) (Emergent Axial code Table 7) |
Network Factors Network Structures Structures & Coordinating Mechanisms Multi Sectoral Coordinating Mechanisms/ platforms for engagement [34,41,45,52,60] Memoranda of Understanding, Terms of Reference or bilateral agreements to support the development of existing relationships that promote ongoing engagement [41,45,48,72] Use of the Incident command system (ICS) [60] Creating shared protocols—platform for scientific engagement, information/ tool sharing during response [65]Reporting structure [49,60] Creating shared protocols [45] Policies -Institutional—nation-nation/ regional agreements [45,49,58,72]Basic public health and infection control measures including contact tracing, infection control procedures, and quarantine [62] Joint tasks forces and bilateral agreements ie. the crossborder task force and bilateral agreement between public hospitals [42,48,72] Jointly developed procedures to ensure coordinated investigation and cross-sector data exchange [72] Presence of Lead agency/ Task Force [41] Establish committees/ subcommittees [48,73] Established Roles & Responsibilities Clearly defined and previously established roles and responsibilities [34,42,65,72] Establish a framework with clearly established partnership roles and responsibilities [42] Identification of an inter-agency/ interdisciplinary liaison [31,73] Network Relationships Preemptive Planning Preemptive planning for potential disease threats (ex: MERS CoV, SARS, Ebola, etc.) [45] Creating common goals across the network [47] Setting goals [34] Local preparedness and logistics [43] Relationships & Partnerships Established/ preexisting relationships & partnerships [45,55,74] Established forum for information sharing, developing relationships, building capacity [49] Partnerships with clearly defined roles and responsibilities [40,42,49,54] Partnerships include public-private partnerships [49], NGO and donor partnerships [42], training and capacity building partnerships [40] Partnership with community centers that work with vulnerable populations [59,75] Partnership with external/ global organizations to support response [62,65] Partnership with experts [56,61] Partnership with patients and their families [35] Linking researchers with community representatives [51] Public-private partnerships/ public engagement [39,43] Diverse/Inclusive Stakeholder Engagement Cultural awareness/engagement/diversity and community engagement [53] Need "an expanded network of partners that includes full representation from all regions, and possibly other disciplines" [37] Diverse representation and inclusion within collaborative platforms/networks [37,45,52,56] Existing Resources Human Resources/Skilled Professionals Resources available and accessible, including Human Resource allocation and existing relationships [35,44,45,54,77] Reposition of supplies to high risk areas [41] Financial Resources/Funding Access to regional and international investors [49] Third party coordinating supported public-private mixed projects with financial support [31,39] Political environment Political will to aid in the development/ institutionalization of effective collaborative structures [41,48,65] Political support for empowered decision making [72] |
Network Factors Network Leadership Support networks to identify a lead agency [41,52] Promote information sharing and joint decision-making across the network [49,60,65] Joint decision making, joint planning [60] Strong and engaged leadership [52] Multisectoral partners worked together for a common goal [47] Strategic risk communication with leadership [45] Network Management Task Management Task/ Case Management through MCMs [41] Convene regular multi-sectoral meetings [53,58,60] Shared response guidelines [52] Management protocol [58] Rapid startup response [42] Technical discussions held with community to support management systems [51] Awareness Awareness of systems in place, education/awareness, coordination, multidisciplinary info/data sharing [31,38,44,55,60,70] Increased engagement [31,45] Joint/coordinated public communications [60,70] Health threat communication includes early notification [49] Team/Internal communication includes data and information sharing [41,76] Public communication includes public awareness [54] Public release of risk analysis reports [77] Joint interviews with stakeholders [70] Finding common ground especially in regions of conflict to ensure health equity [49] Sharing perspectives [53] Behavior change communication [41] Effective information dissemination Communication Characteristics: frequent and honest [44,45] Timely; Consistent [45]; Reflexive/ flexible [59]; Iterative feedback [53]; Clear purpose [31,44,70]; Prioritized [riskbased] [45] Trust [49]; Interdisciplinary [31,53]; Contextualized [51]; Streamlined [54,70] Methods: Communication through MCMs—pre-meetings, data collection and sharing, forum for info sharing [48,58] ICS methods supported multisectoral communication/ effort [60] Regularly scheduled meetings/ Multidisciplinary meetings established/Follow-up meeting [43,48,53,58,60] Established clear lines of communication [31,43,51,77,78] Diversity of methods and platforms such as press briefs, websites, tv, newspaper, teleconferencing, listserv, available contact list, local/ regional/ cross-border meetings, periodic reporting [44,45,49,53,58,62,77,78] [38] Ongoing Stakeholder Engagement Engagement of diverse stakeholders to reflect community needs [53,75] Community engagement around prevention and control activities and biosecurity measures [51] Bottom-up approach with involvement of all levels/Champion/advocates [52,55] Action plans were agreed to with the community] needs ie. planning and implementation [51] Public, community, local authorities, govt agencies, NGOs, patients [45,49] Public health agencies/programs, travelers, global partners, federal and non-federal agencies [45] Civil-military; military/ foreign military involvement provided necessary support for other sectors [39,71,79] Monitoring and Evaluation Monitoring goals [35] Iterative review of collaborative processes [55,60] Monitoring and evaluation to show the outcome of interventions as beneficial or not [31,45,48] Research to understand outreach effectiveness [38] Resource mobilization & allocation Material distribution Established supply location [standardized, accessible, risk-based strategy); Subcommittee assigned to monitor supplies [41] Accessibility, standardized location, allocation, flow, product deployment [34,68,80] Human Resource mobilization Reflexive HR Protocol to ensure positions are adequately filled and that workers are incentivized [31,57] Additional military support allowed struggling organizations to leverage support and stay involved[71] Online recruitment [45] |