Table 1.

Descriptive statistics for staff at 2-1-1 call centers in the U.S. and Canada who completed the online survey (N = 471).

	% (n)
Role at 2-1-1
Information & referral specialist	56% (263)
Resource manager	19% (91)
Call center director	25% (117)
Location served
United States	98% (459)
Canada	3% (12)
Coverage area
Entire state/province	25% (120)
Local or regional area within state/province	69% (327)
Regional area across 2 or more states/provinces	5% (24)
Urbanicity
Mostly or entirely urban	27% (127)
Equally urban and rural	50% (235)
Mostly or entirely rural	22% (104)

Note: Percentages may not sum to 100% due to rounding. Due to missing data, N = 466 for urbanicity.