Table 6.
Hypothesis | Path | Path coefficient | t test | P value | Supported? |
H1a: A physician’s nonprofile photo information will positively affect the patient's cognitive trust. | PNIa→CTb | 0.258 | 4.558 | <.001 | Yes |
H1b: A physician’s profile photo information will positively affect the patient's affective trust. | PPIc→ATd | 0.174 | 3.197 | .001 | Yes |
H1c: Patient-generated information will positively affect the patient's cognitive trust. | PGIe→CT | 0.218 | 3.764 | <.001 | Yes |
H1d: Patient-generated information will positively affect the patient's affective trust. | PGI→AT | 0.217 | 3.759 | <.001 | Yes |
H2a: Patient expertise will play a negative role in the influence of a physician’s nonprofile photo information on cognitive trust. | PNI × PEf→CT | 0.097 | 0.933 | .17 | No |
H2b: Patient expertise will play a negative role in the influence of a physician’s profile photo information on affective trust. | PPI × PE→AT | –0.068 | 1.013 | .16 | No |
H2c: Patient expertise will play a positive role in the impact of patient-generated information on cognitive trust. | PGI × PE→CT | 0.127 | 1.730 | .04 | Yes |
H2d: Patient expertise will play a positive role in the impact of patient-generated information on affective trust. | PGI × PE→AT | 0.161 | 2.251 | .01 | Yes |
H3a: The patient's cognitive trust in a physician will positively influence his or her choice of physician. | CT→CPg | 0.437 | 7.553 | <.001 | Yes |
H3b: The patient's affective trust in a physician will positively influence his or her choice of physician. | AT→CP | 0.502 | 8.696 | <.001 | Yes |
aPNI: physicians’ nonprofile photo information.
bCT: cognitive trust.
cPPI: physicians’ profile photo information.
dAT: affective trust.
ePGI: patient-generated information.
fPE: patient expertise.
gCP: choice of physician.