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. 2019 Aug 14;24:1030. doi: 10.4102/hsag.v24i0.1030

TABLE 2.

Themes and sub-themes.

Themes Sub-themes
1. Negative experiences or challenges
  • 1.1.

    Medical xenophobia

  • 1.2.

    Discrimination

  • 1.3.

    Language barrier

  • 1.4.
    Unprofessionalism
    • 1.4.1.
      Lack of health education and customer care training
    • 1.4.2.
      Failure to obtain consent and lack of confidentiality
    • 1.4.3.
      Ill-treatment
  • 1.5.

    Internalised fear

  • 1.6.

    Financial challenges

  • 1.7.

    Shortage of health personnel and overcrowding of public hospitals

  • 1.8.

    Religious and cultural hegemony
2. Positive experiences
  • 2.1.

    Positive treatment and care

  • 2.2.

    Social support