Table 2.

Example of analysis steps

Meaning unit	Condensed meaning unit Description close to the text	Code	Category
Yes, it could be more (laughs) but they are doing the best they can, they need to hand out food to everybody before they can sit down and talk to us. It must feel very stressful for them as well. They have to do that first, there need to be more staff and that's all understood. That's the way society is today, but I'm not complaining. And they are so nice and so kind. But I do not want more service than I need (laughter)	…they are doing their best, they need to share the food to everybody before they can sit down and talk to us. It must be stressful for them as well… there need to be more staff… but I am not complaining…	Putting the own needs behind Understanding of staff situation	Routines first then the older person
…they are too busy with the others… I don´t think that the health care would have been enough… there are need for big changes, very big… if I didn´t have my children… they are such a big help… they come and walk with me, we go shopping… it would have been much more boring without them… it is very few days they don´t visit… but I can´t expect them to come every day and activate me… nurses they are so occupied, but the children they concentrate	… I don´t think that the health care would have been enough… if I didn´t have my children… they are such a big help… nurses they are so occupied, but the children they concentrate	Shortcomings of the staff Responsibilities on next of kin	Putting demands on next of kin