Table 1.

Study participants and eligibility criteria.

Eligibility criteria	Stakeholders	Health care staff	Patients
Inclusion criteria	Attendees at the stakeholder forums and workshop; stakeholders include health care professionals, primary and secondary health care executives, relevant academic and clinical participants, and consumer representatives (n=40)	Health care staff from the tertiary referral center and outpatient service associated with implementing and/or working in, or in collaboration with, the nurse-led care coordination service or outpatient services (n=30) Health care staff associated with implementing and/or working in collaboration with the nurse-led care coordination service: from the primary health care sector (n=10)	All patients receiving care from registered nurses within the MACSa, the nurse-led care coordination service, attending a general practitioner service or the PHCb sector associated with the MACS (n=30 in clinic) Patients who have previously attended multiple medical outpatient clinic appointments (n=100 postal surveys)
Exclusion criteria	Nil	Nil	Patients with cognitive impairment

^aMACS: Multidisciplinary Ambulatory Consulting Service.

^bPHC: primary health care.