Table 3.
Data collection and analysis: survey and interview schedule.
| Event and survey tool | Data collection point | Participants | Analysis |
| Stakeholder forums and validation workshop: activities guided by the Australian Primary Health Care Nurses Association, Building Blocks [45], and Donabedian’s categories of structure, process, and outcome [31] | At stakeholder forums and validation workshop events | Key stakeholders: registered nurses (level one), nursing middle management, general practitioners, pharmacists, allied health, and executives across both primary and secondary heath care sectors, along with consumer, academic, and professional association representation (n=60) | Thematic analysis |
| Patient Assessment of Chronic Illness Care (PACIC) survey [34] | Prior to nurse-led service implementation, January-April 2019 | MACSa outpatients who attended clinic prior to model of nurse-led care coordination implementation (n=100) | Descriptive statistics and thematic analysis |
| Assessment of Chronic Illness Care (ACIC V3.5) survey [35] | Prior to nurse-led service implementation, January-April 2019 | MACS outpatients who attended clinic prior to model of nurse-led care coordination implementation (n=100) | Descriptive statistics and thematic analysis |
| Patient experience and continuity of care in clinics survey [38] | First appointment | MACS outpatients who attended clinic after model of nurse-led care coordination implementation (n=30-40) | Descriptive statistics and thematic analysis |
| Patient EQ-5D-3Lb health questionnaire [36,37] | At first and second appointments | MACS outpatients who attended clinic after model of nurse-led care coordination implementation (n=30-40) | Descriptive statistics |
| Patient experience and continuity of care in clinics, Nijmegen Continuity Questionnaire (NCQ) [40,41] | At second appointment or at 3-6 months | MACS outpatients who attended clinic after model of nurse-led care coordination implementation (n=30-40) | Descriptive statistics and thematic analysis |
| General Practitioners’ Views on Continuity of Care survey [42,46] | At commencement, then at 3-6 months | Nurses working in the MACS outpatient clinic (n=2) | Descriptive statistics and thematic analysis |
| Doctor and allied health staff experience and continuity of care survey [42,46] | At commencement, then at 3-6 months | Doctors and allied health staff working in the MACS outpatient clinic (n=3-10) | Descriptive statistics and thematic analysis |
| Primary health care staff experience and continuity of care survey [42,46] | At commencement, then at 3-6 months | Health care staff managing MACS patients in the primary health care sector; general practitioner rooms or community services (n=10) | Descriptive statistics and thematic analysis |
| Nurse experience and continuity of care survey, other than MACS [42,46] | At commencement | Nurses, other than the MACS nurses, working in outpatient clinics (n=80) | Descriptive statistics and thematic analysis |
| The Advanced Practice Nursing Role Delineation Questionnaire (APRD) [44] | At commencement and at 6 months | Nurses working in the MACS clinic and outpatient clinic nurses (n=2) | Descriptive statistics and thematic analysis |
| Staff workplace culture survey [43] | Commencement and at 6 months | All health care staff working in the MACS outpatient clinic (n=5-10) | Descriptive statistics and thematic analysis |
| Survey: question bank | At 6 months via email | Director of nursing and nursing director (n=2) | Thematic analysis |
| Interview, with questions from bank, and ongoing reflective meetings | At 6 months and ongoing | Head of unit (n=1) | Thematic analysis |
| Interview and ongoing reflective meetings | At 6 months and ongoing | MACS nurses (n=2) | Thematic analysis |
| Interview and ongoing reflective meetings | At 6 months and ongoing | MACS team (n=5-10) | Thematic analysis |
| Focus group questions from bank | At 6 months | Consulting clinics nurses (n=10-20) | Thematic analysis |
| Patient medical record | Following patient recruitment | MACS outpatients who attended clinic after model of nurse-led care coordination implementation (n=30-40) | Descriptive statistics |
aMACS: Multidisciplinary Ambulatory Consulting Service.
bEQ-5D-3L: European Quality-of-Life Five-Dimension Three-Level Scale.