Table 1.

Qualitative instrument

Patient experiences – system/clinic Think back about the last couple of times you’ve received medical care in the U.S…  • Tell me about some examples of good experiences getting medical care in the U.S. What made it a good experience?  • Did anyone have any bad experiences getting medical care in the U.S. that they’re willing to share with the group? What made it a bad experience?  • Thinking back about those bad experiences, what would have helped you at the time?  • Did you ever feel you were treated unfairly because of your national origin, age, sex, or source of payment? Tell me more about that time… Patient-provider interactions Communications  • What kinds of questions might you feel uncomfortable asking your doctor?  • Did you ever feel your primary care doctor wasn’t listen to you? Tell me more about that time…  • Tell me about a time when you didn’t understand what your primary care doctor was telling you. How did that make you feel? What did you do about it, if anything? Decision-making  • How much do you agree with this statement: Doctors know what’s best for you.  • Often, doctors make one recommendation for what test to have, or what treatment to take. Would you want the doctors to give you more options? Why or why not? Choice of providers  • There are a number of individual doctor’s offices or small clinics in Chicago’s Chinatown. In your opinion, why do you think women choose see these doctors rather than doctors at a health center such as [the safety net hospital]?  • What are your opinions on the quality of care that these Chinatown doctors provide?  • Who here has considered changing primary care physicians? Why?