Table 2.

Dispatch service capabilities & dispatcher qualifications

DS	Seoul	Hanoi	Tokyo	Miri	Davao	Tainan	Telangana	Singapore	Bangkok
Number of DCs	1	5	2	1	10	1	1	1	1
DS Configuration	Vertical	Horizontal	Horizontal	Vertical	Horizontal	Vertical	Vertical	Horizontal	Horizontal
Dispatch System	Protocol-Driven	NA	Protocol-Driven	Protocol-Driven	Guideline-Driven	Protocol-Driven	Protocol-Driven	Protocol-Driven	Guideline-Driven
Highest Level of Response	BLS + ALS	BLS	BLS + First Responder	BLS + ALS	BLS + ALS	BLS + ALS	BLS + ALS	BLS + ALS	BLS + ALS
Tiered Dispatch Response	Yes	Yes	Yes	No	No	No	Yes	Yes	Yes
First Dispatch Response	Ambulance	Ambulance	Ambulance	NA	NA	NA	Ambulance	Ambulance	Ambulance
	Fire Appliance		Fire Appliance					Fire Appliance
			Police Car					Motorcycle	Motorcycle
			Doctor Ambulance
DACPR	Yes	No	Yes	Yes	Yes	Yes	No	Yes	Yes
Other Pre-arrival Instructions	Yes	No	Yes	Yes	Yes	Yes	No	Yes	Yes
Medical Oversight	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes
DS Standby Physician	Yes	Yes	Yes	No	Yes	No	Yes	No	No
Predominant Vocation	Paramedic	EMT	EMT	Paramedic	Nurse	Firefighter	Emergency Response Officer	Firefighter	Layperson
Minimum Entry Qualification	EMT Intermediate	BCLS	EMT Basic	EMT Basic	EMT Basic	EMT Basic	Graduate	First Aid + CPR + AED	First Aid + CPR + AED
Regularly Recertified	EMT Intermediate	BCLS	EMT Basic CPR AED First Aid	NA	EMT Basic CPR AED	NA	First Aid	BCLS AED	CPR

DS Dispatch service, DC Dispatch Centre, Dispatch System Nature of call interrogation, BLS Basic life support, ALS Advanced life support, EMT Emergency medical technician, DACPR Dispatcher assisted cardio-pulmonary resuscitation, CPR Cardio-pulmonary resuscitation, BCLS Basic cardiac life support, AED Automated external defibrillator, Tiered Dispatch Response Dispatch response differs based on call severity, Other Pre-Arrival Instructions Instructions or guidance not involving DACPR provided by dispatcher to the individuals making the emergency call, Medical Oversight Physician supervision of the dispatch process, DS Standby Physician Physician(s) physically present in the dispatch center(s) to handle difficult calls, Minimum Entry Qualification Minimum qualification(s) required to be deployed as a dispatcher, Regularly Recertified Qualification(s) required to be regularly renewed