Table 2.

Outcome measures.

Objective	Measure	How and when collected
People’s use of the program, including numbers (proportions) registering, starting, and completing the program	Number of people with T2DMa who registered with the program, started the program, and completed it	Data collected on the server side of the website throughout the study and analyzed at the end of the study
Characteristics of people with T2DM registering for the program	Age Gender Ethnicity Highest educational attainment Information technology skill level (basic, intermediate, or advanced) Duration of diabetes (<1 year/>1year) Offered face-to-face education (yes or no) Attended face-to-face education (yes or no) Diabetes management (lifestyle alone or tablets and/or insulin)	Collected over the telephone by the HeLP program team, or using a Web-based questionnaire at registration
Effect of the program on diabetes-related distress and DSMSESb	Change in Problem Areas in Diabetes and DSMSES questionnaire scores	Questionnaires completed online by users at baseline (week 1 of the program) and follow-up (week 4 of the program)
View of people with T2DM and health professionals about the program, including factors affecting acceptability of the program	Qualitative interview data from interviews with people with T2DM and HCPsc	Interviews conducted after quantitative data collected

^aT2DM: type 2 diabetes mellitus.

^bDSMSES: diabetes self-management self-efficacy scale.

^cHCP: health care professional.