Table 5.

Major themes and subthemes from the qualitative data.

Major theme	Subthemes
Lack of discussion between HCPsa and people with T2DMb about DSMEc at the time of referral	Poor understanding of structured education by professionals Lack of time to discuss structured education
Factors affecting people’s motivation toward DSME	Competing priorities Not being ready for information Perceived lack of relevance Perceived lack of need
User experience and advantages of a Web-based education program	Convenience Format Emotional support
Improving uptake of the HDSOd program	Supporting HCPs with referrals Changes to the program

^aHCP: health care professional.

^bT2DM: type 2 diabetes mellitus.

^cDSME: diabetes self-management education.

^dHDSO: Healthy Living for People with type 2 Diabetes: Starting Out.