Table 1.

Content of the five domains, internal consistency and average domain score

Domain	Items	Content	Cronbach's α	Average score
Process management	3	‐Waiting time for admission ‐Check‐in procedure ‐Channel available to complement or complain	.753	4.68
Hospital environment	5	‐Quietness of the ward ‐Quality of meals ‐Accompany of disabled patients by hospital personnel to get tests ‐Facilities to prevent falling ‐Convenience to use the elevators	.817	4.56
Nursing care	5	‐Attitude of nurses ‐Skills of nurses ‐Timely help provided by nurses ‐Nurse in charge of my bed is responsible and careful ‐Care by nurse aid	.904	4.77
Physician care	5	‐Inquiry of symptoms with patience ‐Explanation of treatment with patience ‐Engagement of patient in decision making ‐The physician in charge of my bed is responsible and careful ‐Physician's medical skills	.913	4.77
Overall satisfaction	2	‐Overall I am satisfied with this stay ‐I would recommend this hospital to my family and friends	.812	4.70