Table 2.
Patient characteristics and mean domain scores for each group
| Number of Patients (%) | Process management | Hospital environment | Nursing care | Physician care | Overall satisfaction | |
|---|---|---|---|---|---|---|
| Gender | ||||||
| Male | 8246 (40.62%) | 4.68 | 4.56 | 4.77 | 4.77 | 4.69 |
| Female | 12 054 (59.38%) | 4.68 | 4.55 | 4.77 | 4.77 | 4.70 |
| P | .985 | .468 | .408 | .300 | .022 | |
| Age | ||||||
| 18‐35 | 6844 (33.71%) | 4.66 | 4.53 | 4.76 | 4.75 | 4.67 |
| 35‐65 | 9580 (47.19%) | 4.68 | 4.57 | 4.78 | 4.78 | 4.70 |
| >35 | 3876 (19.09%) | 4.70 | 4.59 | 4.78 | 4.79 | 4.72 |
| P | .001 | <.001 | .001 | <.001 | <.001 | |
| Income | ||||||
| 0‐60 000 RMB | 7227 (35.60%) | 4.63 | 4.51 | 4.73 | 4.73 | 4.65 |
| >60 000 RMB | 13 073 (64.40%) | 4.71 | 4.58 | 4.79 | 4.79 | 4.72 |
| P | <.001 | <.001 | <.001 | <.001 | <.001 | |
| Education | ||||||
| Middle school or below | 7328 (36.10%) | 4.66 | 4.55 | 4.76 | 4.76 | 4.68 |
| High school or above | 12 972 (63.90%) | 4.69 | 4.56 | 4.78 | 4.78 | 4.70 |
| P | .009 | .152 | .017 | .003 | .004 | |
| Insurance | ||||||
| GIS | 2424 (12.37%) | 4.76 | 4.65 | 4.83 | 4.84 | 4.77 |
| UEBMI | 6115 (31.21%) | 4.70 | 4.57 | 4.79 | 4.79 | 4.72 |
| RBMI | 4450 (22.71%) | 4.66 | 4.54 | 4.75 | 4.75 | 4.67 |
| NRCMI | 5835 (29.78%) | 4.64 | 4.52 | 4.75 | 4.75 | 4.66 |
| No insurance | 770 (3.93%) | 4.69 | 4.56 | 4.79 | 4.77 | 4.71 |
| P | <.001 | <.001 | <.001 | <.001 | <.001 | |
| Length of stay | ||||||
| ≤7 | 10 335 (50.91%) | 4.68 | 4.57 | 4.78 | 4.77 | 4.70 |
| >7 | 9965 (49.09%) | 4.67 | 4.55 | 4.76 | 4.77 | 4.69 |
| P | .039 | .002 | .001 | .193 | .022 | |
Abbreviations: GIS, Government Insurance Scheme; NRCMI, New Rural Cooperative Medical Insurance; RBMI, Urban and Rural Residents Basic Medical Insurance; UEBMI, Urban Employees Basic Medical Insurance.