Table 2.

Strategies and barriers to narrative elicitation

Case	Duration	Description	Strategies for narrative elicitation	Barriers to narrative elicitation	PCC goal
1	‐	Patient was not conscious		Case of emergency	Not elicited at that time
2	56 mins	Arrival from the emergency room, woman (50s), early retirement, dyspnoea, chest pain, fatigue, sleep problems, anxiety	Reading medical records Timing Environment Follow‐up question Active listening Joint interview Self‐disclosure		Being able to take care of her garden/flowers and household chores
3	11 mins	Arrival from another ward, man (50s), migrant, homeless, alcohol problems, cannot speak Swedish	Reading medical records	Language barrier	Not elicited at that time
4	12 mins	Arrival from the emergency, woman (40s), history of heart attack, unemployed	Reading medical records	Failed timing Lack of RN's active listening	I want to work If not, to get sick leave
5		Arrival from the emergency room, man (60s)		Case of infection, not observed (patient isolated)
6	13 mins	Arrival from another ward, woman (80s), dyspnoea, chronic obstructive pulmonary disease (COPD)		Failed timing Lack of RN's active listening	Be healthy
7	27 mins	Arrival from the emergency room, man (50s), chest pain, work‐related previous operation			Not elicited
8	43 mins	Arrival from the emergency room. Woman (50s). Myocarditis	Reading medical records Timing Environment Active listening Using silence Circular questions Self‐disclosure		To go back to work and exercises, without being breathless
9	23 mins	Arrival from the emergency room, man (late 80s), dyspnoea, stress		Failed timing Lack of RN's active listening Environment (in the corridor)	Be healthy
10	37 mins	Arrival from the emergency, woman (late 80s), mild dementia, dizziness	Reading medical records Follow‐up questions Joint interview		Return to the elderly care home, walk and be with friends
11	67 mins	Arrival from the emergency, man (late 80s), chest pain, recent pace‐maker operation	Reading medical records Timing Environment Active listening Using silence Follow‐up questions Self‐disclosure		Restart his hobby: model ship building To be able to participate in his birthday celebration in the hospice deliberately scheduled 4 d later
12	25 mins	Arrival from the emergency room, man (50s), migration background, early retirement, chest pain		Failed timing, Lack of RN's active listening	He will think about it
13	23 mins	Arrival from the emergency, woman (late 80s), migration background, fluent in Swedish, dyspnoea			Get help for breathlessness
14	60 mins	Arrival from the emergency room, man (40s), newly arrived asylum seeker, arrhythmia	Reading medical records Timing Environment Active listening Using silence Circular questions		Want to know what it is
15	19 mins	Arrival from the emergency room, man (40s), chest pain, anxiety	Lack of active listening	Lack of RN's active listening	Go home as soon as possible
16	27 mins	Arrival from the emergency room, woman (70s), chest pain, fatigue, pace‐maker related anxieties, chest pain	Timing Environment Active Listening Using silence Circular questions		Taking walks with her friends