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. 2019 Dec 20;17(1):81. doi: 10.3390/ijerph17010081

Table 1.

Outline of the health literacy-medical consultation skills (MCS) training-intervention.

Overview of Sessions Learning Outcomes on Health Literacy Competencies
  • 1.

    Introduction lecture (1 h).

    Outline of Health Literacy MCS training

Distinguish health literacy levels among people.
  • -

    Define functional, communicative, and critical health literacy skills.

  • -

    Describe the impact and frequency of problems related to health literacy.

  • -

    Define methods to examine health literacy levels.

  • 2.

    Diagnostic consultation (2 h)

    Announce diagnosis and provide understandable information connected to care request.

    Informing and anticipating of emotions and questions.

Demonstrate skills to enhance functional health literacy:
  • -

    Asking open and easy questions to facilitate gathering of information.

  • -

    Be able to examine the level of health literacy.

  • -

    Prioritize and provide information to patients that matches with their acquired health literacy skills.

  • -

    Use plain language, with avoidance of jargon.

  • -

    Acknowledge emotions, concerns, and feelings of shame.

  • -

    Encourage patients to ask questions.

  • -

    Use teach-back to check patients’ comprehension and insight into the diagnosis and reteach information if needed.

  • 3.

    Treatment consultation (2 h).

    Advise on treatment options and provide understandable information.

    Deliberate pros and cons of treatment options.

Demonstrate skills to address interactive health literacy:
  • -

    Stimulate patients to take part in shared decision-making.

  • -

    Teach patients to express their concerns and ask their questions.

  • -

    Clarify treatment possibilities: check prior knowledge, give brief, understandable information on treatment, and discuss harms and benefits.

  • -

    Facilitate patient to consider pros and cons in decisions.

  • -

    Offer support to explore individual considerations.

  • 4.

    Closing consultation (2 h).

    Clear instructions on treatment

    Closing, arrange of follow-up and end consultation.

Demonstrate skills to address critical health literacy:
  • -

    Discuss strategies to prepare for self-management.

  • -

    Incorporate patients’ perspectives to enable self-management;

  • -

    Investigate if patients are willing to adapt their behaviour and obstacles to treatment adherence: formulate personal goals.

  • -

    Give easy-to-understand instructions that match with previous knowledge.

  • -

    Strengthen self-efficacy of people.

  • -

    Use teach-back to check patients’ comprehension and insight into the medical treatment and reteach if needed.

  • -

    Discuss the process for follow-up related to checking of self-care and repeating instructions on medical treatment.

  • -

    Investigate need and possibilities for aid provided by from social networks or professionals.

  • 5.

    Integration of consultation skills (2 h)

Demonstrate and evaluate own use of communication skills to address health literacy.
  • 6.

    Summative oral assessment of consultation skills (2 h).

Demonstrate and evaluate own use of communication skills to address health literacy.