|
Distinguish health literacy levels among people.
-
-
Define functional, communicative, and critical health literacy skills.
-
-
Describe the impact and frequency of problems related to health literacy.
-
-
Define methods to examine health literacy levels.
|
-
2.
Diagnostic consultation (2 h)
Announce diagnosis and provide understandable information connected to care request.
Informing and anticipating of emotions and questions.
|
Demonstrate skills to enhance functional health literacy:
-
-
Asking open and easy questions to facilitate gathering of information.
-
-
Be able to examine the level of health literacy.
-
-
Prioritize and provide information to patients that matches with their acquired health literacy skills.
-
-
Use plain language, with avoidance of jargon.
|
-
-
Acknowledge emotions, concerns, and feelings of shame.
-
-
Encourage patients to ask questions.
-
-
Use teach-back to check patients’ comprehension and insight into the diagnosis and reteach information if needed.
|
-
3.
Treatment consultation (2 h).
Advise on treatment options and provide understandable information.
Deliberate pros and cons of treatment options.
|
Demonstrate skills to address interactive health literacy:
-
-
Stimulate patients to take part in shared decision-making.
-
-
Teach patients to express their concerns and ask their questions.
-
-
Clarify treatment possibilities: check prior knowledge, give brief, understandable information on treatment, and discuss harms and benefits.
|
|
-
4.
Closing consultation (2 h).
Clear instructions on treatment
Closing, arrange of follow-up and end consultation.
|
Demonstrate skills to address critical health literacy:
-
-
Discuss strategies to prepare for self-management.
-
-
Incorporate patients’ perspectives to enable self-management;
-
-
Investigate if patients are willing to adapt their behaviour and obstacles to treatment adherence: formulate personal goals.
-
-
Give easy-to-understand instructions that match with previous knowledge.
-
-
Strengthen self-efficacy of people.
|
-
-
Use teach-back to check patients’ comprehension and insight into the medical treatment and reteach if needed.
-
-
Discuss the process for follow-up related to checking of self-care and repeating instructions on medical treatment.
-
-
Investigate need and possibilities for aid provided by from social networks or professionals.
|
|
Demonstrate and evaluate own use of communication skills to address health literacy. |
|
Demonstrate and evaluate own use of communication skills to address health literacy. |