Table 5.
Engagement index (EI) indices and metrics
| Indices | Definition | Analytic Equivalent |
|---|---|---|
|
Click Depth Index (Ci) |
The number of pages viewed in one session (session = 30 minutes) by a single internet connected device | pages/session |
|
Loyalty Index (Li) |
How many sessions per user | # of sessions per user |
|
Interaction Index (Ii) |
# of links clicked, # of interactive text, email message sent | links clicked from text/email messages |
|
Recency Index (Ri) |
How many days since last visit to the website | # of days since last session |
| Feedback Index (Fi) | Short website survey given at the final time point |