Table 2.

Frequency of perfect satisfaction for individual PGOMPS questions

MD friendliness/courtesy‡	80.36%
MD spoke using clear language‡	80.35%
Likelihood recommend practice	79.11%
MD likelihood to recommend‡	78.80%
MD confidence‡	78.74%
Cleanliness of practice	78.58%
MD explained problem or condition‡	77.26%
Nurse friendliness	77.19%
Courtesy registration staff	76.64%
MD concern for your questions/worries‡	76.30%
Staff work together	75.47%
MD effort to include you in decisions‡	75.44%
Concern for privacy	73.97%
Sensitivity to needs	71.67%
Staff protect safety	71.27%
Nurse concern	71.23%
MD instructions follow-up care‡	71.01%
MD information about meds‡	70.98%
MD time spent‡	70.11%
Ease of scheduling appointment	65.03%
Convenience of office hours	60.44%
Ease of getting on phone	59.72%
Ability to get desired appointment	59.50%
Wait time	54.63%
Information about delays	53.80%

PGOMPS Press Ganey Outpatient Medical Practice Survey

^‡Provider-specific questions