Table 4.

Correlation of individual questions to “likelihood of your recommending our practice with others”

Question	Spearman’s coefficient	p value
Staff work together	0.79	<  0.001
MD likelihood to recommend	0.79	<  0.001
MD confidence	0.74	<  0.001
Sensitivity to needs	0.71	<  0.001
MD effort to include you in decisions	0.69	<  0.001
MD concern for your questions/worries	0.68	<  0.001
MD explained problem or condition	0.67	<  0.001
MD friendliness/courtesy	0.66	<  0.001
MD spoke using clear language	0.65	<  0.001
MD time spent	0.65	<  0.001
MD instructions follow-up care	0.65	<  0.001
Concern for privacy	0.64	<  0.001
MD information about meds	0.64	<  0.001
Cleanliness of practice	0.63	<  0.001
Nurse friendliness	0.57	<  0.001
Nurse concern	0.57	<  0.001
Staff protect safety	0.57	<  0.001
Courtesy registration staff	0.48	<  0.001
Ease of scheduling appointment	0.46	<  0.001
Convenience of office hours	0.45	<  0.001
Information about delays	0.45	<  0.001
Wait time	0.45	<  0.001
Ease of getting on phone	0.41	<  0.001
Ability to get desired appointment	0.41	<  0.001