TABLE 3.

Key Project Measures

Measurement Category	Measure	Description	Data Collection (Source)
Process measures	Percentage of discharged patients with postdischarge phone calls	A measure of process compliance for operations calculated as No. patients with a postdischarge phone call divided by No. discharges	Chart review (research assistant)
	Use of electronic handouts	A measure of process compliance for discharge education calculated as No. patients with electronic handouts divided by No. discharges	EMR data extraction (quality outcomes department)
	Percentage of discharged patients with a follow-up appointment scheduled before discharge	A measure of process compliance for successful after-hospital planning calculated as No. patients with a scheduled follow-up appointment before discharge divided by No. discharges	EMR data extraction (research assistant)
	DISCHARGE risk assessment checklist adherence	A measure of process compliance for discharge risk assessment checklist completion calculated as No. discharges with completion of the discharge risk assessment checklist divided by No. discharges	Chart review (research assistant)
Outcome measures	Patient satisfaction	A measure of patient satisfaction for the inpatient pediatric unit measured by using the discharge domain of the Press Ganey inpatient survey	Press Ganey survey data (quality outcomes department)
	Readmission rate	A measure of the percentage of discharged patients who are readmitted to the hospital with the same diagnosis-specific grouping within 7 d of discharge	EMR data extraction (quality outcomes department)
Balancing measures	LOS	A measure of duration (in d) of the hospital stay	EMR data extraction (quality outcomes department)