Box 1.

Interview schedule.

What experiences have you had of difficult news delivery during your training? • If you haven't had any first hand experiences, have you observed others delivering difficult news? • How has this been done? • What was done well/not done well? • Any service-level features that help news to be delivered better? What training have you received for difficult news delivery? • What have you been taught is best practice? • What methods have been used in your training (e.g. didactic lecturing, group discussions, videos, role-play or simulation) • Do you feel like you spent enough time being trained in delivering bad/difficult news? • How do you feel about the training you have received? • What do you think was good about the training you received? • What methods of training would you have liked to be trained in?