Table 2.
Scaled Mean and Standard Deviation for Each Item and 8 Domains within the Satisfaction Survey (n = 307)
| Scaled meana | Scaled SDb | |
|---|---|---|
| Expectations | ||
| “I was very anxious about having the procedure” | 72.6 | 7.6 |
| Convenience and accessibility | ||
| “I did not have to wait too long during my appointment today” | 72.6 | 8.4 |
| “The screening is in a place that is easy for me to get to” | 75.2 | 1.9 |
| “I [did not find] it hard to find a convenient time to come for screening”c | 74.8 | 2.1 |
| Overall | 74.2 | 5.2 |
| Staff interpersonal skills | ||
| “I felt free to ask the questions I wanted to ask” | 74.9 | 5.1 |
| “The staff [did not] hurry me through too quickly” c | 74.8 | 2.1 |
| “The staff [did not use] words that were hard to understand” c | 73.6 | 6.0 |
| Overall | 74.5 | 4.7 |
| Physical surroundings | ||
| “I had enough privacy while the screening was being done” | 79.7 | 8.2 |
| “Observing the procedure on the monitor made me more comfortable during the exam” | 71.2 | 8.0 |
| Overall | 75.5 | 8.6 |
| Perceived technical competence | ||
| “I feel confident that the procedure was performed properly” | 75.2 | 7.9 |
| Pain and discomfort | ||
| “The physician was [not] too rough when performing the screening” c | 49.0 | 13.4 |
| “I [did not have] a lot of pain during the procedure” c | 49.8 | 12.8 |
| “The procedure was more comfortable than I expected” | 64.3 | 12.1 |
| “The procedure [did not cause] me great discomfort” c | 50.3 | 14.2 |
| “I was [not] embarrassed by the procedure” c | 71.2 | 8.0 |
| Overall | 56.9 | 14.1 |
| General satisfaction | ||
| “I was very satisfied with the care I received” | 76.3 | 6.4 |
| “Undergoing the procedure will benefit my health” | 80.4 | 8.4 |
| “I would strongly recommend screening to my friends” | 80.1 | 8.8 |
| “I would be willing to have another procedure if necessary” | 68.8 | 12.7 |
| Overall | 76.4 | 10.0 |
| Intention to screen if symptomatic | ||
| “If I had rectal or abdominal pain, I would seek a screening” | 58.7 | 10.0 |
| “If I had bleeding either from wiping after a bowel movement or on my stool, I would seek a screening” | 58.6 | 10.0 |
| “If I had constipation or straining or smaller/unusually shaped stools, I would seek a screening” | 58.6 | 10.0 |
| Overall | 58.6 | 10.0 |
Abbreviations: SD standard deviation
aScaled mean = (mean-1) × 25 to generate range 0–100
bscaled standard deviation = standard deviation*(scaled mean/raw mean)
cReverse coded items are in italics with text in brackets suggesting the reading of the inverse statements
Bolding indicates the overall scaled mean and SD for the 8 evaluated domains