Table 3.
Rate of patients satisfaction on ART service by different measuring items in Gondar Town ART Health Centers, North wet Ethiopia,2018 (n = 663)
| S.N | Variables | V. dissatisfied | dissatisfied | Neutral | satisfied | v. satisfied | Mean (SD) rating |
|---|---|---|---|---|---|---|---|
| No (%) | No (%) | No (%) | No (%) | No (%) | |||
| 1 | Staff treats all patients fairly and equally | 96 (14.5) | 79 (11.9) | 67 (10.1) | 375 (56.6) | 46 (7.1) | 3.29(±1.20) |
| 2 | Health professional compassion and support the patient | 22 (3.3) | 67 (10.1) | 61 (9.2) | 462 (69.7) | 51 (7.7) | 3.68(±0.87) |
| 3 | ART clinic staffs availability on working hours | 130 (19.6) | 86 (13) | 21 (3.2) | 393 (59.3) | 33 (5) | 3.17(±1.29) |
| 4 | Privacy during examination | 14 (2.1) | 31 (4.7) | 96 (14.5) | 454 (68.5) | 68 (10.3) | 3.80(±0.76) |
| 5 | Health professional respect the patient and courtesy | 39 (5.9) | 58 (8.7) | 46 (6.9) | 454 (68.5) | 66 (10) | 3.67(±0.97) |
| 6 | Health professional obligate and adoration ethics | 43 (6.5) | 61 (9.2) | 50 (7.5) | 457 (68.9) | 52 (7.8) | 3.62(±0.98) |
| 7 | Cleanness of health center and rooms | 56 (8.4) | 126 (19) | 73 (11) | 377 (56.9) | 31 (4.7) | 3.30(±1.09) |
| 8 | Comfort ability of seating chair | 68 (10.3) | 153 (23.1) | 66 (10) | 353 (53.2) | 23 (3.5) | 3.16(±1.13) |
| 9 | Comfort ability of waiting and examination room | 63 (9.5) | 133 (20.1) | 112 (16.9) | 351 (52.9) | 4 (0.6) | 3.15(±1.05) |
| 10 | Availability and accessibility of latrine | 116 (17.5) | 202 (30.5) | 75 (11.3) | 266 (40.1) | 4 (0.6) | 2.75(±1.17) |
| 11 | Cleanness and comfort ability of latrine | 201 (30.3) | 187 (28.2) | 94 (14.2) | 177 (26.7) | 4 (0.6) | 2.39(±1.19) |
| 12 | Drug available during visit | 29 (4.4) | 78 (11.8) | 13 (2) | 448 (67.6) | 95 (14.3) | 3.75(±0.98) |
| 13 | Laboratory tests available during the visit | 71 (10.7) | 107 (16.1) | 23 (3.5) | 380 (57.3) | 82 (12.4) | 3.44(±1.20) |
| 14 | Sufficiency of service giving rooms | 39 (5.9) | 92 (13.9) | 47 (7.1) | 438 (66.1) | 47 (7.1) | 3.54(±(1.01) |
| 15 | Availability of good diagnosis | 61 (9.2) | 44 (6.6) | 28 (4.2) | 449 (67.7) | 81 (12.2) | 3.67(±1.07) |
| 16 | Easily obtaining drugs at pharmacies during visiting | 23 (3.5) | 21 (3.2) | 17 (2.6) | 502 (75.7) | 100 (15.1) | 3.95(±0.78) |
| 17 | Convenient situations to get drugs from pharmacy | 6 (0.9) | 39 (5.9) | 11 (1.7) | 509 (76.8) | 98 (14.8) | 3.98(±0.69) |
| 18 | Convince and safety of ART clinic for visiting | 58 (8.7) | 83 (12.5) | 23 (3.5) | 445 (67.1) | 54 (8.1) | 3.53(±1.09) |
| 19 | Distance of Health center from leaving area | 32 (4.8) | 25 (3.8) | 48 (7.2) | 491 (74.1) | 67 (10.1) | 3.80(±0.85) |
| 20 | Convenience of time to get ART services | 4 (0.6) | 5 (0.8) | 10 (1.5) | 587 (88.5) | 57 (8.6) | 4.03 (0.42) |
| Overall level of satisfaction by health centers (satisfaction > 60) | Satisfied n (%) | Mean (SD) rating | |||||
| 1 | Gondar health center | 284 (71.4) | 3.43(±0.56) | ||||
| 2 | Maraki health center | 50 (71.4) | 3.53(±0.77) | ||||
| 3 | Azezo health center | 118 (83.7) | 5.59(±0.49) | ||||
| 4 | Teda health center | 48 (88.9) | 3.59(±0.48) | ||||