Table 2.
Health care responsiveness performance criteria and their Categorization
| Domain | Number of questions | Min-max score(s) | Unacceptable | Acceptable | |
|---|---|---|---|---|---|
| Fail (%) | Good (%) | Very Good (%) | |||
| Prompt attention | 7 | 0–21 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
| Respect for dignity | 3 | 0–9 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
| Clear communication | 7 | 0–21 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
| Respect of autonomy | 3 | 0–9 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
| Access to care | 4 | 4–16 | 0.0–25.0 | 25.1–50.0 | 50.1–100 |
| Respect for confidentiality | 3 | 0–9 | 0.0–33.3 | 33.4–66.7 | 66.8–100 |
| Quality of basic amenities | 10 | 10–40 | 25.0–50.0 | 50.1–75.0 | 75.1–100 |
| Overall responsiveness | 37 | 14–125 | 0.0–29.9 | 30.0–59.2 | 59.3–100 |