Table 2.

Key themes and associated sub-themes

Low mHealth knowledge and awareness among healthcare users

High mHealth knowledge and awareness among healthcare providers

Low mHealth utilisation among healthcare users

High mHealth utilization among healthcare providers

Perceived benefits of mHealth in relation to reducing barriers to healthcare in rural areas • Reduce transportation problems • Reduce health care cost • Time saving • Reduce workload on professionals and pressure at health centres

Preferred mHealth service

Willingness to adopt/use mHealth

Perceived mHealth challenges • Illiteracy and technological incompetency • Network failures • Other fears and concerns