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. 2019 Nov 14;35(2):523–530. doi: 10.1007/s11606-019-05541-2

Table 3.

Final Consensus Definitions of Access Management, Optimal Access Management, and Optimal Access

Concept Definition
Access management Access management encompasses the set of goals, evaluations, actions and resources needed to achieve patient centered healthcare services that maximize access for defined eligible populations of patients.
Optimal access management Optimal access management engages patients, providers, and teams in continuously improving care design and delivery in order to achieve optimal access.
Optimal access Optimal access balances considerations of equity, patient preferences, patient needs, provider and staff needs, and value.