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. 2020 Feb 15;21:37. doi: 10.1186/s12875-020-1099-0

Table 3.

Patients’ Satisfaction with Services in the PHC

n %
Improved physician-patients relationship
 Disagree 35 9.2
 Neutral 61 16.1
 Agree 281 74.5
Total 377 100
Reduced waiting time
 Disagree 101 26.6
 Neutral 34 9.0
 Agree 242 63.9
Total 377 100
Improved services
 Disagree 32 8.4
 Neutral 37 9.81
 Agree 308 81.6
Total 377 100
More efficient prescription process
 Disagree 50 13.2
 Neutral 23 6.1
 Agree 304 80.0
Total 377 100.0
Easier appointment booking
 Disagree 36 9.5
 Neutral 37 9.8
 Agree 304 80.6
Total 377 100
Improved referral system
 Disagree 46 12.2
 Neutral 44 11.6
 Agree 287 76.1
Total 377 100